Do you use reflection practices in your work rituals?
I believe Design Thinking should not only be a one-off experience, but rather a way of thinking, a mindset. Company's experience its benefits best when it seeps into their team culture, norms, rituals, collaboration processes, project meetings, as well customer-facing services and products.
The question remains, how do we create this mindset in organisations? Well, first let me tell you about one key attribute of of Design Thinking and Human-Centered Design that I hold in utmost importance: Reflection.

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